HAPPY CUSTOMERS

DOG COLLARS

Suitable for all breeds. See size chart in detail:

XS, 6 to 10” long and ⅝” wide. Thin look. Reference breed: Chihuahua
S, 9 to 12” long and ⅝” wide. Thin look. Reference breed: Shih Tzu
M, 11 to 15” long and ¾ wide. Medium look. Reference breed: Corgi
L, 15 to 19” long and 1” wide. Thick look. Reference breed: Frenchie
XL, 17 to 21” long and 1” wide. Thick look. Reference breed: Husky

This collar is suitable for all breeds, such as Pomeranian, Chihuahua, Yorkshire Terrier, French Bulldog, Goldendoodle, Pug, Huskies, Corgi, Maltese, Beagle, Boston Terrier, Cavalier King Charles, Boxer, Border Collie, Bull Terrier, Pitbull, Golden Doodle, Labrador, Poodle mix breeds, etc.

We process and ship orders everyday from locations whithin the USA.

As soon as your product ships, you will receive a tracking number that will let you keep tabs of where your order is at all times. 

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, setup, quality check and packaging. All orders are sent for fulfillment within 1-3 days after the order is placed. 
  
• Transit time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Depending on the shipping service you have selected, transit times take between 2 and 6 days from the time we ship until the time it arrives to your address. 

Shipping Complications (Applicable for orders within the USA)

Shipping Delays: You will receive an estimated delivery date as soon as you place your order. Keep in mind, that economy shipping with USPS (a.k.a. First Class Service) is not exact and you may experience delays. If you need your order by a certain specific date, we recommend you choose another service.

Lost Orders: We consider an order is lost if it has been in transit for more than 5 weeks. I this case, we will ship a replacement.
Delivery Errors: If your tracking information shows delivered and you have not received it, we suggest you contact the shipping company because your order may have been delivered  mistakenly to a location nearby.

Scan Delays: In rare occasions, orders will take 1 to 2 weeks to be scanned for the first time. If your order shows "shipping label created" when tracking, for longer than 5 days, please send us a note so that we place a trace on it. 

If you need help, don't hesitate to send us a note. We're here to help! 
hello@pawspawsmiami.com.

Exchanges (if applicable)

If you received your order and need to exchange it for a different size, order a Size Exchange Service avaliable at https://www.pawspawsmiami.com/products/exchange. The cost covers shipping both ways and a small setup fee.

Replacements (if applicable)

We only replace items if they are mispelled or defective. If you feel you need a replacement, send us an email at hello@pawspawsmiami.com. Is possible, include pictures of what you received. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. 

The following items are non-returnable or exchangeable:

- Gift cards
- Engraved items such as name tags

We shoot for perfection but we're human after all.

Should your order arrive with a mistaken customization, wrong size or color, or even if it breaks too soon, don't hesitate to reach out so that we can find a solution for you.

We're at hello@pawspawsmiami.com or 786.408.4729.