If we don't cover yours, give us a shout! hello@pawspawsmiami.com | +1.786.408.4729

FREQUENTLY ASKED QUESTIONS

Customization & Sizing

There isn't a standard size for pets so we always recommend measuring yours!

XS, 6 to 10” long and ⅝” wide. Thin look. Reference breed: Chihuahua
S, 9 to 12” long and ⅝” wide. Thin look. Reference breed: Shih Tzu
M, 11 to 15” long and ¾ wide. Medium look. Reference breed: Corgi
L, 15 to 19” long and 1” wide. Thick look. Reference breed: Frenchie
XL, 17 to 21” long and 1” wide. Thick look. Reference breed: Husky

This collar is suitable for all breeds, such as Pomeranian, Chihuahua, Yorkshire Terrier, French Bulldog, Goldendoodle, Pug, Huskies, Corgi, Maltese, Beagle, Boston Terrier, Cavalier King Charles, Boxer, Border Collie, Bull Terrier, Pitbull, Golden Doodle, Labrador, Poodle mix breeds, etc.

Shipping

Engraved items ship separately within 1-2 weeks. If you are shopping combined items, let us and we will hold them and ship all together.
Collars ship within 1-3 business days.
We offer free economy shipping on order $35 and up. Shipping upgrades are available at checkout.

Returns & Exchanges

RETURNS
You have 30 days from the delivery date of your shipment to request a return or exchange. We will send a prepaid return label your way. Orders will be refunded within 2 business days after arriving to our warehouse, minus the shipping fee ($4 for standard orders.) Returned items must be unused and resellable or we may charge a fee up to the full value of the merchandise.

EXCHANGES
If you pick the wrong size or color, no worries, our custom collars are exchangeable within 30 days. Buyer pays for shipping back and forth. You may pre-pay self-addressed labels easily from our site.

90 DAY WARRANTY
We process every order with careful attention to detail. However, should something happen, and if your order isn't perfect, we will proceed to reship it immediately at no cost to you.