Privacy Policy
We Care About Your Privacy
This privacy policy sets out how Paws Paws Miami uses and protects any information that you give Paws Paws Miami when you use this website.
Paws Paws Miami is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Paws Paws Miami may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 1, 2018.
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests. We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
NEED HELP?
Size Charts
DOG COLLARS
Suitable for all breeds. See size chart in detail:
XS, 6 to 10” long and ⅝” wide. Thin look. Reference breed: Chihuahua
S, 9 to 12” long and ⅝” wide. Thin look. Reference breed: Shih Tzu
M, 11 to 15” long and ¾ wide. Medium look. Reference breed: Corgi
L, 15 to 19” long and 1” wide. Thick look. Reference breed: Frenchie
XL, 17 to 21” long and 1” wide. Thick look. Reference breed: Husky
This collar is suitable for all breeds, such as Pomeranian, Chihuahua, Yorkshire Terrier, French Bulldog, Goldendoodle, Pug, Huskies, Corgi, Maltese, Beagle, Boston Terrier, Cavalier King Charles, Boxer, Border Collie, Bull Terrier, Pitbull, Golden Doodle, Labrador, Poodle mix breeds, etc.
Shipping & Handling
We process and ship orders everyday from locations whithin the USA.
As soon as your product ships, you will receive a tracking number that will let you keep tabs of where your order is at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, setup, quality check and packaging. All orders are sent for fulfillment within 1-3 days after the order is placed.
- Transit time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Depending on the shipping service you have selected, transit times take between 2 and 6 days from the time we ship until the time it arrives to your address.
Shipping Complications (Applicable for orders within the USA)
Shipping Delays: You will receive an estimated delivery date as soon as you place your order. Keep in mind, that economy shipping with USPS (a.k.a. First Class Service) is not exact and you may experience delays. If you need your order by a certain specific date, we recommend you choose another service.
Lost Orders: We consider an order is lost if it has been in transit for more than 5 weeks. I this case, we will ship a replacement.
Delivery Errors: If your tracking information shows delivered and you have not received it, we suggest you contact the shipping company because your order may have been delivered mistakenly to a location nearby.
Scan Delays: In rare occasions, orders will take 1 to 2 weeks to be scanned for the first time. If your order shows "shipping label created" when tracking, for longer than 5 days, please send us a note so that we place a trace on it.
If you need help, don't hesitate to send us a note. We're here to help!
hello@pawspawsmiami.com.
Returns & Exchanges
Exchanges (if applicable)
If you received your order and need to exchange it for a different size, order a Size Exchange Service avaliable at https://www.pawspawsmiami.com/products/exchange. The cost covers shipping both ways and a small setup fee.
Replacements (if applicable)
We only replace items if they are mispelled or defective. If you feel you need a replacement, send us an email at hello@pawspawsmiami.com. Is possible, include pictures of what you received.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it.
The following items are non-returnable or exchangeable:
- Gift cards
- Engraved items such as name tags
Product Warranty
We shoot for perfection but we're human after all.
Should your order arrive with a mistaken customization, wrong size or color, or even if it breaks too soon, don't hesitate to reach out so that we can find a solution for you.
We're at hello@pawspawsmiami.com or 786.408.4729.
COMPANY
About Us
We are an American business based in Miami, FL although most of our orders ship from Houston, TX.
We're dedicated and fun dog moms who love what we do. Whenever possible, please send pics with your reviews. They make our days.
Find us also on Etsy, Amazon, Meta and Google Shopping.
Our Story
We started off at Miami's top destination, Bayside Marketplace, where we had the privilege of dressing up dogs, cats and piglets from all over the world.
In the fall of 2018 we stepped on the ecom world so that we could send sunshine infused outfits to our clients all year round!
In 2020, we went indoors like everyone else. We missed real life interactions with our customers but soon discovered real connections are possible online, too! We love customizing each order or writing gift messages. Reviews with customer pics make our days 😍😍
These days we are also available through major markeplaces. Find us on Amazon, Etsy, Google Shopping, Facebook & Instagram.
Sustainability
We minimize the use of plastic from our operation and completely eliminated it from our packaging.
We choose to work with vegan, cruelty-free leather because we find it more respectful of other animal species.
We choose cubic zirconia over rhinestones because we want to offer a product that is made to last.
We use compact packaging to minimize our foot print.
Through our partners, we offset 100% of carbon emissions from shipping on every delivery.
The Stay tuned for more fabulouse dog accessories with a sustainability twist.