Mobile Terms of Service
Mobile Terms of Service
Paws Paws Miami
Last updated: Oct. 18, 2026
The Paws Paws Miami mobile message service (the "Service") is operated by Paws Paws Miami (“Paws Paws Miami”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Paws Paws Miami’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Paws Paws Miami through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Paws Paws Miami. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559174294 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Paws Paws Miami mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559174294 or email hello@pawspawsmiami.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
NEED HELP?
Size Charts
DOG COLLARS
Suitable for all breeds. See size chart in detail:
XS, 6 to 10” long and ⅝” wide. Thin look. Reference breed: Chihuahua
S, 9 to 12” long and ⅝” wide. Thin look. Reference breed: Shih Tzu
M, 11 to 15” long and ¾ wide. Medium look. Reference breed: Corgi
L, 15 to 19” long and 1” wide. Thick look. Reference breed: Frenchie
XL, 17 to 21” long and 1” wide. Thick look. Reference breed: Husky
This collar is suitable for all breeds, such as Pomeranian, Chihuahua, Yorkshire Terrier, French Bulldog, Goldendoodle, Pug, Huskies, Corgi, Maltese, Beagle, Boston Terrier, Cavalier King Charles, Boxer, Border Collie, Bull Terrier, Pitbull, Golden Doodle, Labrador, Poodle mix breeds, etc.
Shipping & Handling
We process and ship orders everyday from locations whithin the USA.
As soon as your product ships, you will receive a tracking number that will let you keep tabs of where your order is at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, setup, quality check and packaging. All orders are sent for fulfillment within 1-3 days after the order is placed.
- Transit time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Depending on the shipping service you have selected, transit times take between 2 and 6 days from the time we ship until the time it arrives to your address.
Shipping Complications (Applicable for orders within the USA)
Shipping Delays: You will receive an estimated delivery date as soon as you place your order. Keep in mind, that economy shipping with USPS (a.k.a. First Class Service) is not exact and you may experience delays. If you need your order by a certain specific date, we recommend you choose another service.
Lost Orders: We consider an order is lost if it has been in transit for more than 5 weeks. I this case, we will ship a replacement.
Delivery Errors: If your tracking information shows delivered and you have not received it, we suggest you contact the shipping company because your order may have been delivered mistakenly to a location nearby.
Scan Delays: In rare occasions, orders will take 1 to 2 weeks to be scanned for the first time. If your order shows "shipping label created" when tracking, for longer than 5 days, please send us a note so that we place a trace on it.
If you need help, don't hesitate to send us a note. We're here to help!
hello@pawspawsmiami.com.
Returns & Exchanges
Exchanges (if applicable)
If you received your order and need to exchange it for a different size, order a Size Exchange Service avaliable at https://www.pawspawsmiami.com/products/exchange. The cost covers shipping both ways and a small setup fee.
Replacements (if applicable)
We only replace items if they are mispelled or defective. If you feel you need a replacement, send us an email at hello@pawspawsmiami.com. Is possible, include pictures of what you received.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it.
The following items are non-returnable or exchangeable:
- Gift cards
- Engraved items such as name tags
Product Warranty
We shoot for perfection but we're human after all.
Should your order arrive with a mistaken customization, wrong size or color, or even if it breaks too soon, don't hesitate to reach out so that we can find a solution for you.
We're at hello@pawspawsmiami.com or 786.408.4729.
COMPANY
About Us
We are an American business based in Miami, FL although most of our orders ship from Houston, TX.
We're dedicated and fun dog moms who love what we do. Whenever possible, please send pics with your reviews. They make our days.
Find us also on Etsy, Amazon, Meta and Google Shopping.
Our Story
We started off at Miami's top destination, Bayside Marketplace, where we had the privilege of dressing up dogs, cats and piglets from all over the world.
In the fall of 2018 we stepped on the ecom world so that we could send sunshine infused outfits to our clients all year round!
In 2020, we went indoors like everyone else. We missed real life interactions with our customers but soon discovered real connections are possible online, too! We love customizing each order or writing gift messages. Reviews with customer pics make our days 😍😍
These days we are also available through major markeplaces. Find us on Amazon, Etsy, Google Shopping, Facebook & Instagram.
Sustainability
We minimize the use of plastic from our operation and completely eliminated it from our packaging.
We choose to work with vegan, cruelty-free leather because we find it more respectful of other animal species.
We choose cubic zirconia over rhinestones because we want to offer a product that is made to last.
We use compact packaging to minimize our foot print.
Through our partners, we offset 100% of carbon emissions from shipping on every delivery.
The Stay tuned for more fabulouse dog accessories with a sustainability twist.