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+1 786 408 4729

FREE WORLDWIDE SHIPPING & RETURNS

FAQs

Ah we know you are curious! We try to cover everything but if we miss your question, please contact us.

I'm not sure what size I need...

There isn't a standard sizing in the pet industry. Hence, we created a specific size chart for each product. Please observe the size chart and carefully measure your fur-baby before placing your order.

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Is there a physical location where we can try things out?

IF you live in Miami, visit us at the beautiful, pet-friendly, Bayside Marketplace where clients are allowed to try the whole inventory.

Do you sell wholesale?

Yes. Get in touch with us at info@pawspawsmiami.com.
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