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+1 786 408 4729

FREE US DOMESTIC SHIPPING ON ORDERS $35 AND UP

FAQs

Ah we know you are curious! We try to cover everything but if we miss your question, please contact us.

I'm not sure what size I need...

There isn't a standard sizing in the pet industry. Hence, we created a specific size chart for each product. Please observe the size chart and carefully measure your fur-baby before placing your order.

What's your return policy?

We acept exchanges within 30 days with the exeption of personalized items. Please touch base at hello@pawspawsmiami.com. We do not accept returns.

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

If for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Do you sell wholesale?

Yes. Get in touch with us at hello@pawspawsmiami.com.
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